Service Management Policy

BlueMatrix is dedicated to providing its clients and internal stakeholders with IT services that are on-time, dependable, and efficient. Tahaluf aspires to be a proactive, valuable partner to all of its clients, both current and potential.

Vision

To develop into an IT services company that is highly regarded by its stakeholders, including customers, employees, and vendors.

Mission

To work with top-tier vendors and resources to provide IT services to internal departments and current and potential clients.

To increase capability by creating high-performing teams, modern workspaces and infrastructure, incorporating cutting-edge technology, and implementing best-in-class procedures for service delivery in order to surpass internal stakeholders’ and customers’ expectations.

Objectives

• Reaching and surpassing service level and customer satisfaction goals.

• Ensuring a service management system that is both effective and efficient.

• Make constant improvements to the service management system.

• Maintaining service continuity in accordance with internal stakeholder and consumer expectations.

• Commitment conforms with all applicable territorial statutory, legal, and regulatory standards connected to IT service management systems and application of best practices according to ISO 20000-1.